Frequently Asked Questions (FAQs)
I’m unsure about a size or I have a fit question. How do I find this information?
We know every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see the item descriptions for information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at TheHut@HeavenlyHutBoutique.com and we’ll help you out!
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, Apple Pay and Google Pay. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.
Will I be charged sales tax on my order?
Applicable sales tax (6.5%) will be added automatically to your order.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
Promo codes and offers cannot be combined with already discounted items or sale items.
Can I use promo codes and/or discounts with gift card purchases?
Yes, but remember promo codes and offers cannot be combined with already discounted items or sale items. Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted. If you see something that indicates it has been charged more than once, please contact us at TheHut@HeavenlyHutBoutique.com.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
I get an error message when I enter my shipping and billing addresses. What’s going on?
Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick! If you still have questions, please send us a line at TheHut@HeavenlyHutBoutique.com
My order won't go through. What should I do?
You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please contact us at TheHut@HeavenlyHutBoutique.com.
I need to change something on my order. How can I do that?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once we initially process your order (usually within 2-4 hours) we will be unable to change or cancel your order.
Where is my order confirmation?
Whoop Whoop! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add TheHut@HeavenlyHutBoutique.com to your safe sender list.
When will my order ship?
Please see our 'shipping" section for more details.
We need 1-2 business days to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!
I’m in love with something that’s out of stock! What can I do?
There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back! We have a way for you to let us know you would like the item and for us to let you know if and when we will get it back in stock. :)
Do you have any store locations?
Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) We’re an online-only boutique, which means you can shop with us 24/7!
The Heavenly Hut Boutique
Hours of operation:
Friday from 8:00am to 4:30pm Eastern time.
Closed Sat and Sun. to be with our families.